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ISP-Home chooses products to sell based on their excellent designs and proven hardware reliability. So the quality is guaranteed.
We check all of your orders during the packing stage to make sure that the right accessories are included and that the adapters and other standards are correct for your country.
We have a QA team who tests your ordered products are functioning correctly before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the goods have passed in the factory line.
All our new products are covered by a 12-MONTH WARRANTY, for return and repair/replacement. In essence, this means that faulty products can be returned to ISP-Home, we will make the repairs or instant replacement and ship them back to you.
If your products failed, you must contact your sales representative to verify product failure. If the problem still can’t be fixed by remote support methods i.e. email or phone support, you may start the RMA procedure.
Your sales representative will send you the RMA form. (We will need PI No.; Product Serial No.; Description of Failure or Problem), You fill it out and send it back to the sales representative.
A: After receiving your RMA form, the sales representative will send you return instructions by email, including the shipping address and special shipping invoice.
B: Returned products have to be packed properly to avoid damage during delivery.
C: All accessories and user documentation should be returned.
D: Once shipped, please avail sales representative tracking No. immediately.
The Customer is responsible for paying shipment charges when returning to us; we will pay for shipment of the repaired items back to the customer.
The defective products will be sent for repair.
Within four weeks after receipt of the returned item, the repaired or replacement item will be ready for the return shipment.
The item will be shipped to the customer by Express/Air/Sea
We will contact you within 1 working day, please pay attention to the email with the suffix “@isp-home.com”.